Who loves security check?

We all know that nobody likes security check and it is the most uncomfortable part of trip. Passengers have to take off their shoes, coats and belts, take out their laptop from their bag. What if you could use an intelligent feedback management solution for a more streamlined and pleasant passenger experience.

Keep the lines as short as possible

by managing the lines based on feedback from the customers

Streamline the process

by asking the WHY and act in-the-moment

Make sure your team is on call

by reviewing customers’ feedback to find out where it went wrong

XP TouchFree™ - Touchless Smiley Feedback Terminal

Collect feedback right after point of service with TouchFreeXPress™ – the world’s first and only touchless feedback kiosk. This is the game-changer feedback kiosk. Simply manage question of multiple touchpoints and locations. Change questions remotely on an e-ink to monitor your customers satisfaction.

XP Cast™ - Smiley Feedback Terminal

Wireless terminals with three smiley buttons to discover the reason behind your customers’ dissatisfaction. Portable and easy to set up feedback kiosks at any touchpoint. A hassle-free solution to stay in touch with your customers and collect feedback. Ask the customer to input their feedback about a particular question at each feedback kiosk and effectively capture what your customers think.

XP Cast™ - ABC Choices Feedback Terminal

Same idea as smiley terminal but smarter. When you are looking for additional information and precise answer, switch from smiley buttons to a multiple-choice button.

AppTablet

Use app if you want to enable your customers to provide opentext comment. This additional input that you collect will complement and help you discover what elements of your service are causing dissatisfaction.